1. Shipping Areas

• Local Deliveries: We currently operate within select areas in Pakistan. As we expand, more regions will be added. Please check the available delivery areas when placing your order.
• Service Availability: The availability of shipping services may vary depending on the type of product (e.g., food, groceries, medicines) and the seller’s location.

2. Delivery Timeframes

• Same-Day Delivery: For food, groceries, and medicines, we aim to deliver within 1-2 hours from the time the order is confirmed, depending on traffic and weather conditions.
• Next-Day Delivery: Non-perishable items, such as parcels and certain shop products, may have a next-day delivery option.
• Estimated Delivery Times: Delivery times are estimated and may vary due to unforeseen circumstances like weather, traffic, or high order volumes.

3. Shipping Charges

• Delivery Fees: Delivery fees vary based on the product type, distance, and order value. The fee will be displayed at checkout before you confirm your order.
• Free Delivery: We may offer free delivery for orders that meet specific criteria, such as a minimum order value or special promotions.
• Express Delivery: For faster delivery, express options may be available at an additional cost.

4. Order Tracking

• Real-Time Tracking: Once your order is dispatched, you can track its status in real-time through the Easily Solutions app. You'll receive notifications at key stages of the delivery process.
• Delivery Updates: If there are any delays or issues with your delivery, we’ll keep you informed through the app or via email/SMS.

5. Special Handling for Certain Products

• Perishable Items: Products like food and groceries are handled with care to ensure freshness upon delivery. These items are delivered as quickly as possible.
• Fragile Items: Fragile items are packaged securely to prevent damage during transit. Please inspect these items upon delivery and report any damages immediately.
• Medicines: Medicines are delivered with extra precautions to maintain their integrity and safety. We require a signature upon delivery to ensure that the order reaches the intended recipient.

6. Missed Deliveries

• Rescheduling Deliveries: If you’re not available at the time of delivery, our driver will attempt to contact you. You may reschedule the delivery within the same day.
• Unsuccessful Deliveries: If we’re unable to deliver the order after multiple attempts, the order may be canceled, and a cancellation fee may apply. Please refer to our Cancellation Policy for more details.

7. Customer Responsibilities

• Accurate Information: Ensure that your delivery address and contact information are correct when placing an order. Incorrect details may lead to delays or failed deliveries.
• Receiving Orders: Please be available to receive your order at the scheduled delivery time. If someone else is receiving the order on your behalf, they should be aware of the delivery.

8. Delivery Exceptions

• Unforeseen Circumstances: In cases of natural disasters, extreme weather, or other events beyond our control, delivery times may be affected. We’ll notify you of any significant delays.
• Restricted Areas: Delivery to certain areas may be restricted due to local regulations or safety concerns. If your location is affected, we’ll inform you during the order process.

9. Contact Information

If you have any questions or concerns about our Shipping Policy, or need assistance with a delivery, feel free to reach out to us:

• Email: [support@easily.pk]
• Phone: [+923000592591]
• Address: [canal view road Tandlianwala]

10. Policy Updates

We may update this Shipping Policy from time to time. Please check this page regularly to stay informed of any changes. Your continued use of our services after any updates will signify your acceptance of the new terms.

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