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Refund Policy

  • We want you to love shopping with Easily Solutions. But if something goes wrong, we've got your back with our refund policy. Here's everything you need to know, written in a way that's easy to understand.       

    1. When You Can Get a Refund

    If you run into any of these situations, you’re eligible for a refund:

  • Defective or Damaged Items: Received something that's broken, damaged, or not what you expected? Let us know within 48 hours, and we’ll sort it out.
  • Wrong Orders: Got the wrong item or the wrong quantity? We’ll fix it or refund you, no worries.     
  • Order Canceled Before Dispatch: Changed your mind and canceled before we shipped your order? We’ll give you a full refund, easy as that.
  • Non-Perishable Items: If the item is non-perishable and in perfect condition, you can return it within 7 days for a refund.

  • 2. What’s Not Refundable

    There are a few things we can’t refund:

  • Perishable Goods: Food, groceries, and medicines can’t be refunded unless they’re damaged or not as described when they arrive.
  • Digital Products: Once you’ve downloaded or accessed a digital product, it’s yours to keep—no refunds.
  • Final Sale Items: Anything marked as "Final Sale" at checkout is non-refundable.

  • 3. How to Get Your Refund

    Here’s how to request a refund:

  • Contact Us: Reach out to our support team at [support@easily.pk] or [+923000592591]. Include your order number, a brief description of the issue, and any photos if applicable.
  • Returning Items: If we need the item back, we’ll send you instructions on how to return it. Make sure it’s packed up safely!
  • Getting Your Money Back: Once we’ve received and checked the returned item, we’ll process your refund within 7-10 business days. The money will go back to the original payment method.

  • 4. What If Your Refund Is Late?

    Noticed your refund hasn’t come through? Here's what to do:

  • First, check your bank account or credit card statement—it might just be processing.
  • If you still don’t see it, contact us at [support@easily.pk] or [+923000592591], and we’ll help you out.

  • 5. Exchanges Instead of Refunds

    Prefer an exchange? No problem:

  • Defective or Damaged Items: We’ll replace defective or damaged items. Just let us know.
  • Wrong Orders: We’ll send you the correct items if your order was mixed up.

  • 6. Returning Your Items

    If you need to return something, here’s how:

  • Send It to Us: Return the item to [owner].
  • Shipping Costs: You cover the shipping costs unless the return is our fault. Shipping costs are non-refundable.
  • Shipping Time: Depending on where you are, it might take some time for your return to reach us. We recommend using a trackable shipping service or purchasing shipping insurance for valuable items.

  • 7. Refunds for Services

    If you’ve used one of our services and need a refund:

  • Delivery Services: Refunds are available if the delivery service wasn’t provided as promised. We’ll process refunds within 7-10 business days.
  • Canceled Services: If you cancel a service before it’s provided, you’ll get a full refund. Once the service is completed, we can’t offer a refund unless something went wrong on our end.

  • 8. Special Situations

    Here are a few more things to know:

  • Promotions: If you bought something during a sale, your refund will match the sale price, not the original price.
  • Bundles: If you return part of a bundle, the refund will be adjusted based on the discount applied to the bundle.

  • 9. Need Help?

    If you have questions or need assistance with your refund, here’s how to reach us:

  • Email: [support@easily.pk]
  • Phone: [+923000592591]
  • Address: [main canal view road Tandlianwala]

  • 10. Policy Updates

    We might update this policy from time to time. Check back here to stay informed. If we make changes, using our services after that means you’re okay with the new policy.


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